All IBRA member companies have signed up to the IBRA Code of Standards. This is your guarantee that that you, the customer comes first, and that the boat you have hired is a quality product, well equipped and clean.
If there should be dispute between you and your chosen boat company IBRA will provide a mediation service to resolve any outstanding issues. IBRA can only provide this service if the customer has tried to resolve the issue directly with the hire company first and has failed to resolve the issue.
This is not a legal service but one of mediation administered in a fair and open manner.